Highway operator PLUS Malaysia should reconsider its decision to stop providing reload facilities for Touch ‘n Go cards at all toll exit lanes, said economics affairs minister Datuk Sri Azmin Ali. He hoped that PLUS management will take into account the views of highway users in reconsidering their decisions, The Star reported.
This comes after the announcement made by PLUS that it is discontinuing the Touch ‘n Go card reloading service at all exit toll plazas from November 5, which the highway operator said was aimed at ensuring the safety of its personnel, as there have been cases of heavy vehicles crashing into toll booths, it said.
“They should provide options for the convenience of the road users. I believe that the views of road users should be taken into account because the facility is there to make their journey on the highway more comfortable,” Azmin said at the Paliament lobby yesterday.
PLUS also announced that it had attained a 48.2% reduction in traffic congestion at its central region toll plaza exit lanes since the reload service was discontinued at those locations from August 1 this year. The highway operator stopped accepting cash payments and replaced it with electronic operation in April 2017, which it claimed to be 300% quicker than manual cash transactions.